Support

App: Dremi
Last updated: May 26, 2026

Welcome to Dremi support. We help with account, journal, and technical questions about the App.

Contact Us

Email: erinnaviola@outlook.com
Response time: We aim to reply within 3 business days (Monday–Friday, excluding public holidays).

When you write to us, please include:

Your device model and iOS version (for example, iPhone 15, iOS 17).
App version (Settings → About, if shown).
The email address linked to your Dremi account (if any).
A short description of the issue and steps to reproduce it.
Screenshots, if helpful (please avoid sending sensitive dream content unless necessary).

Getting Started

Capture: Record your dream when you wake, then seal it on the preview screen. Only sealed dreams are saved to your journal.
Journal: Browse your timeline, filter by emotion, and open entries from the calendar.
Insight: In-app reflections are for personal use only and are not professional advice.
Me: Profile and Settings.

In-App Purchases, Virtual Coins & Dremi VIP

The App offers optional consumable in-app purchases (virtual coins) and auto-renewable subscriptions (Dremi VIP), processed exclusively through Apple’s In-App Purchase system. Full terms are in our Terms of Service and EULA.

Payment Processing: All payment transactions are handled entirely by Apple. We do not collect, store, or process your credit card or payment information.
Purchase Receipt: We receive only a transaction receipt from Apple to verify and credit your purchase locally on your device.
Apple’s Data Practices: Purchase-related data is subject to Apple’s Privacy Policy.
Refunds: Refund requests must be submitted directly to Apple via reportaproblem.apple.com.

For entitlement issues, email erinnaviola@outlook.com with the Apple ID used for the transaction.

Frequently Asked Questions

Where is my data stored?: Your dreams and account data are stored on your device. We do not provide a cloud backup of your journal in the current version. Back up your device through iCloud or your computer if you want extra protection.
How do I save or edit a dream?: Create a dream from the Capture tab. After sealing, you can open it from Journal to view or edit, subject to the rules shown in the App.
How do I delete my account or all data?: Use Settings → Delete account or other delete options offered in the App. This removes local data on your device. Active subscriptions, if any, must be managed through Apple separately.
Are insights medical or psychological advice?: No. Insights are for personal reflection and entertainment only. They are generated by in-app rules, not by a licensed clinician. If you need professional help, contact a qualified provider or emergency services in your area.
Sign in with Apple is not working: Check your network connection and Apple ID settings. Try signing out and back in, or register with email if available. Contact us with the error message you see.
App Store review: If you are an Apple App Reviewer, use the credentials provided in App Review Notes. For access issues, email erinnaviola@outlook.com with subject “App Review.”

Report a Bug or Feature Request

We welcome feedback. Email erinnaviola@outlook.com with subject “Bug Report” or “Feature Request” and describe what you expected versus what happened.

Legal Documents

Privacy

For privacy questions, see the Privacy Policy or email us at erinnaviola@outlook.com.